Congratulations to Tom Mangas of International Car Wash Group for this recent profile in Car Wash Magazine, published by the International Carwash Association.
Vacutech is honored to provide central vacuum systems to ICWG, one of the car wash industry’s leading groups.
In the article, Mangas provides valuable insight into the car wash industry, particularly the importance that delivering a great customer experience plays in car wash success.
“CWG is aggressively acquiring and building locations but at the end of the day, the focus is still on delivering a quality product and a great customer experience,” states the article.
“’I think there’s a lot of buzz about acquisition and private equity, but it starts with delivering a great customer experience,’ Mangas said. ‘If they have a problem you solve it quickly. It’s about being engaged in the consumer experience from before they drive up, the journey through, and when they leave and after to make sure they are getting what they want. That laser focus has to be first and foremost for us. Everything else doesn’t matter if we don’t get that right. Only as good as your last wash delivered.’”
Read more about Tom and his path to entering the car wash industry by following the link: https://www.carwash.org/car-wash-magazine/inside-the-car-wash-industry/story/former-starwood-executive-takes-aim-at-global-car-wash-market